Websitune · Policies
Refund & cancellation policy
Draft under review. Highlighted items are still being confirmed.
Plain rules for cancelling Websitune Care and for refunds.
Cancelling Websitune Care
- You can cancel at any time — from the Care page in the client portal (organization admins), or by emailing hello@websitune.com.
- Cancellation takes effect at the end of the month you have already paid for. Care continues until then, and no further payments are taken.
- There is no cancellation fee and no minimum term [To confirm: confirm: no minimum term].
Refunds for Websitune Care
- Monthly fees already paid are not refunded for partly used months, except where we failed to provide the service [To confirm: confirm the pro-rata / service-failure refund rule].
- If you were charged twice or charged in error, we refund the extra amount in full.
- Approved refunds go back to the original payment method within [To confirm: e.g. 5–7 working days] of approval. Your bank or UPI app may take a few more days to show it.
Website projects and quoted work
Website builds and other quoted work are agreed and paid offline. Their payment milestones and any refund terms are set out in the written quote you accept.
How to ask for a refund
Email hello@websitune.com with your organization name, the payment date and amount. We reply within [To confirm: e.g. 2 working days].